Terms of Service
Please read these terms carefully before using our services.
1. Acceptance of Terms
By accessing or using the services provided by Done Laundry ("Service"), you agree to be bound by these Terms of Service ("Terms"). If you disagree with any part of the terms, then you may not access the Service.
2. Description of Service
Done Laundry provides laundry pickup and delivery services, including wash & fold and dry cleaning, within designated service areas in Calgary and Airdrie, Alberta.
3. User Accounts
When you create an account with us, you must provide us with information that is accurate, complete, and current at all times. You are responsible for safeguarding the password that you use to access the Service and for any activities or actions under your password.
4. Pricing and Payment
Pricing for our services is detailed on our website's Pricing page. All payments are due upon completion of service or as otherwise agreed. We reserve the right to change our prices at any time.
5. Pickup and Delivery
We will make every effort to pick up and deliver your laundry within the agreed-upon timeframes. Delays may occur due to unforeseen circumstances (e.g., traffic, weather). We are not responsible for items left outside for pickup or delivery.
6. Care of Garments
We exercise utmost care in cleaning and processing garments entrusted to us. However, we cannot guarantee against color loss, shrinkage, or damage to weak or tender fabrics. We are not responsible for items that bleed, shrink, or otherwise change as a result of normal washing.
7. Lost or Damaged Items
In the rare event that an item is lost or damaged while in our care, our liability is limited to a maximum of ten (10) times the charge for cleaning that item, not to exceed $100 per order. Claims must be made within 48 hours of delivery.
8. Prohibited Items
Please do not include items that are not suitable for standard laundry or dry cleaning, such as hazardous materials, sharp objects, or items with excessive pet hair. We reserve the right to refuse service for such items.
9. Intellectual Property
The Service and its original content, features, and functionality are and will remain the exclusive property of Done Laundry and its licensors.
10. Links to Other Websites
Our Service may contain links to third-party web sites or services that are not owned or controlled by Done Laundry. We have no control over, and assume no responsibility for, the content, privacy policies, or practices of any third party web sites or services.
11. Governing Law
These Terms shall be governed and construed in accordance with the laws of Alberta, Canada, without regard to its conflict of law provisions.
12. Changes to Terms
We reserve the right, at our sole discretion, to modify or replace these Terms at any time. By continuing to access or use our Service after those revisions become effective, you agree to be bound by the revised terms.
13. Contact Us
If you have any questions about these Terms, please contact us:
- By email: info@donelaundry.ca
- By phone: 587-804-9266