Done Laundry - Professional Laundry Pickup and Delivery Service in CalgaryDone Laundry

Privacy Policy

Your privacy is important to us. Learn how we handle your data.

Introduction

Welcome to Done Laundry! This Privacy Policy describes how Done Laundry ("we," "us," or "our") collects, uses, and discloses your personal information when you use our laundry pickup and delivery services in Calgary and Airdrie, and when you visit our website at donelaundry.ca.

Information We Collect

We collect information to provide and improve our services to you. This includes:

  • Personal Identifiable Information: Name, address, email address, phone number, payment information (processed securely by third-party payment processors).
  • Service Information: Pickup and delivery preferences, laundry instructions, order history.
  • Usage Data: Information about how you access and use our website, such as IP address, browser type, pages visited, and time spent on pages.

How We Use Your Information

We use the collected information for various purposes, including:

  • To provide and maintain our services, including scheduling, pickup, cleaning, and delivery.
  • To process your transactions and send you related information, including confirmations and invoices.
  • To communicate with you about your orders, services, and promotional offers.
  • To improve our website and services, and to develop new features.
  • To detect, prevent, and address technical issues.
  • To comply with legal obligations.

Disclosure of Your Information

We may share your information with:

  • Service Providers: Third-party companies and individuals who assist us in operating our website, conducting our business, or servicing you (e.g., payment processors, delivery drivers).
  • Legal Requirements: If required to do so by law or in response to valid requests by public authorities.

Data Security

The security of your data is important to us, but remember that no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security.

Your Data Protection Rights

Depending on your location, you may have the following rights regarding your personal data:

  • The right to access, update, or delete the information we have on you.
  • The right to object to our processing of your Personal Data.
  • The right to request that we restrict the processing of your personal information.
  • The right to data portability.
  • The right to withdraw consent.

To exercise any of these rights, please contact us at info@donelaundry.ca.

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. You are advised to review this Privacy Policy periodically for any changes.

Contact Us

If you have any questions about this Privacy Policy, please contact us: